Why this Matters?

Progressive’s compensation program is defined by complex legal addendums that are difficult for agencies and even sales reps to interpret. This creates confusion, repeated clarification calls, and frustration that slows down productivity. By creating a simplified, visual compensation guide, we can make the program transparent, easy to navigate, and confidence‑building for both agencies and internal teams.

My Approach as a Process Consultant

Here’s how I would execute this initiative step‑by‑step:

  1. Discovery & Feedback Gathering

    • Interview sales reps and agencies to identify the most confusing aspects of the current compensation program.

    • Collect examples of common questions and misinterpretations.

  2. Process Mapping & Pain Point Analysis

    • Map the current workflow: how compensation information is delivered, interpreted, and clarified.

    • Highlight where confusion occurs (legal language, unclear addendums, lack of visual aids).

  3. Design & Development

    • Create a visual compensation guide using flowcharts, dashboards, and quick reference tools.

    • Translate legal addendums into plain language supported by visuals.

    • Build digital versions (interactive PDFs or dashboards) for easy access.

  4. Pilot & Testing

    • Share the guide with a small group of agencies and sales reps.

    • Gather feedback on clarity, usability, and confidence in understanding compensation.

    • Refine based on real‑world input.

  5. Rollout & Training

    • Launch the guide company‑wide with training sessions for sales reps.

    • Provide quick reference sheets and FAQs to reduce repetitive calls.

    • Establish a feedback loop for continuous improvement.

Benefits

  • Transparency: Agencies clearly understand how commissions are calculated.

  • Efficiency: Reduces repetitive clarification calls and frees up sales reps’ time.

  • Confidence: Builds trust with agencies by making compensation straightforward.

  • Retention: Agencies feel supported and valued, strengthening long‑term relationships.

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